If Camellia Lashes do not pass your quality inspection, you can ask UBEMAY to review the issue. However, the available information does not promise a credit or specify which remedy will be offered. Have the supplier assess the affected products before treating a credit as approved.
When contacting UBEMAY, include your order reference, the number of affected items, the inspection results, and clear photos or other evidence of the defect. Ask the team to confirm whether the case qualifies for a credit or another solution. These details can help with the review, although no specific claim form or submission deadline is stated.
UBEMAY says it provides support for product quality issues discovered after delivery and offers appropriate solutions. The information provided does not set out credit eligibility rules, define a claim process, or confirm Camellia Lashes as a specific product offering. The final outcome must therefore be confirmed directly with the supplier.
UBEMAY describes a quality-control process spanning five stages: inspection of incoming materials, checks during production, finished-product review, packaging inspection, and a final check before shipment. These steps offer context for discussing a reported defect, but no inspection tolerances or formal dispute procedure are specified.
| Question | What is stated | What to verify |
|---|---|---|
| Can I report a quality problem? | UBEMAY offers support for product quality concerns after delivery. | How to submit the findings and identify the affected quantity. |
| Is a credit guaranteed? | No guaranteed credit or specific credit policy is provided. | Whether the supplier will approve credit for your case. |
| What inspections are mentioned? | Checks cover materials, production, finished goods, packaging, and pre-shipment review. | Which checks and findings relate to the reported items. |
| Could another resolution be offered? | UBEMAY refers to providing appropriate solutions. | The proposed remedy and its terms. |
No. UBEMAY states that it supports customers with quality issues, but the available information does not guarantee credit or explain eligibility.
Provide the order number or reference, affected quantity, inspection results, and evidence showing the issue. Then ask UBEMAY to confirm the resolution available for those goods.
The stated process includes incoming material inspection, production checks, finished-product inspection, packaging review, and a final pre-shipment check.
You may request a review of Camellia Lashes that fail inspection, but the information available does not establish that a credit will be issued. Send the relevant order and inspection details to UBEMAY and request a decision on credit or another appropriate remedy. Guangzhou Ruiju E-Commerce Co., Ltd. offers wholesale, private-label, OEM/ODM, bulk, and flexible small-batch services. For quality support, contact sales@ubemay.com.
Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional eyelash beauty brand serving professional beauty markets with eyelash extensions, adhesives, lash accessories, and UV/LED lash equipment. Established in 2014, the company reports a team of 50 employees. Its quality process covers checks from incoming materials through final pre-shipment inspection. Reported certifications include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) for an LED Lash Glue Curing Lamp. Its customer examples include private-label and wholesale partnerships.

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