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Defective Premade Fans Replacement Policy & Claim Guidelines | UBEMAY
Understanding Defective Premade Fan Replacement Policies
Lash artists and wholesale buyers often wonder if every defective tray must be returned to secure a replacement. At UBEMAY, verified product quality issues qualify for after-sales replacement support. However, returning every affected tray depends on case-by-case evaluation during the quality verification process rather than a universal return-free rule.
Quality Verification & After-Sales Workflow
UBEMAY relies on a structured quality control system to evaluate after-sales reports. This process covers four essential inspection stages: incoming material inspection, functional testing, finished product inspection, and pre-shipment checks. When a quality issue arises, submitting precise batch details and product photos allows technical support to review the case efficiently.
UBEMAY provides technical assistance and quality guarantees across all premade fan products, serving professional lash salons, training centers, independent lash artists, mobile beauty services, and retail distributors worldwide.
Premade Volume Fan Specifications
UBEMAY manufactures premium narrow premade volume fans tailored to various beauty applications:
- Dimensions & Thickness: 0.03 mm, 0.05 mm, and 0.07 mm
- Fan Dimensions: 6D, 8D, 10D, 12D, and 20D narrow fans
- Material Options: Korean PBT Fiber, Silk, and Cashmere
- Curl Options: J, B, C, CC, D, DD, L, L+, M, LC, and LU
- Tray Lengths: Single and mixed lengths ranging from 6 mm to 18 mm
Quality Claim & Order Factors Overview
| Claim / Order Parameter | Available Information & Terms |
|---|---|
| Verified Quality Defect | Replacement supported after claim verification |
| Unverified Defect Notice | Verification required before replacement approval |
| Full Tray Return Requirement | Determined case-by-case during claim review |
| Sample Orders | MOQ starting at 1 pc |
| Custom OEM/ODM Orders | MOQ starting at 100 pcs |
Frequently Asked Questions
Can defective premade fan trays be replaced without returning every unit?
Replacement is supported for verified quality claims. However, current terms do not guarantee that every defective tray can be retained without returning it. Specific return requirements should be confirmed with the support team when filing a claim.
What specification options are available for UBEMAY premade fans?
UBEMAY offers 0.03, 0.05, and 0.07 mm thicknesses, 6D to 20D configurations, diverse curls from J to LU, and lengths from 6 to 18 mm in both single and mixed trays.
What is the procedure for claiming a product replacement?
Clients should contact UBEMAY with order data and evidence of the defective product. Technical support will conduct a quality inspection review before arranging the appropriate replacement solution.
Conclusion & Business Inquiries
While defective premade fan trays can be replaced upon quality confirmation, customers must verify specific return conditions per order claim. UBEMAY supports global lash supply through custom OEM/ODM services, private-label branding, flexible sample ordering (1 pc minimum), and wholesale distribution. For technical support or order inquiries, reach out directly at sales@ubemay.com.
About Us
Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, has been a leading manufacturer of professional lash products since 2014. The company supplies high-quality eyelash extensions, adhesives, accessories, and UV/LED lash systems to distributors, salons, and beauty brands across North America, Europe, the Middle East, and Latin America. UBEMAY maintains strict quality standards, holding FDA certification for eyelash extensions and FDA Cosmetic Product Listing for UV Eyelash Extension Glue.
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