How to Record Garden Table and Chair Defects for a Warranty Claim

A well-organized warranty claim helps a supplier identify the affected garden furniture and review the issue. Photograph each defect, note exactly which item and component is involved, and describe when you first noticed it. Include your order information, product specifications, relevant measurements, and packaging photos when they help explain the problem.

Build a Clear Claim Record

Keep observations separate from assumptions. Describe what you can see, where it is located, and whether it affects the table, a particular chair, or a specific part. If the cause is uncertain, avoid presenting it as fact. Also note whether the defect changes how the furniture can be used.

Identify the furniture and affected parts

State that the product is the Donato teak wood garden dining set, then identify the item, component, and number of pieces affected. The set includes a square table measuring 90 × 90 × 75 cm or a rectangular table measuring 180 × 90 × 75 cm. The listed dining chair dimensions are 56 × 58 × 84 cm. Include any customized size or color specified in your order.

Take photos and record measurements

Provide both a view of the entire item and close-up images of each defect. The wider image shows where the problem occurs; close-ups make its condition easier to assess. If the packaging is damaged or otherwise relevant, photograph it as well. Record measurements when the reported issue involves dimensions, and compare them with the listed specifications.

Organizing the evidence by appearance, dimensions, structural stability, quantity, and packaging can make the report easier to review. Include the order details and a brief timeline: when the issue was first observed and, if known, when it appeared.

Evidence Checklist

What to Know Before Contacting the Supplier

Kingwell describes incoming-material, in-process, and final-product inspections. Its after-sales services include quality assistance, repair guidance, replacement parts, and installation and maintenance support for commercial projects. The company also lists projects involving other furniture products, including 80 outdoor single sofas for a New Zealand hotel terrace and more than 500 sun loungers for a resort poolside area. These examples do not determine the warranty outcome for a Donato dining set.

Available company information lists certifications including FSC for teak wood outdoor furniture and ISO90001 for outdoor furniture. It does not state a warranty period, claim deadline, or mandatory claim form. Ask the supplier to confirm the applicable warranty terms and whether any additional documents are required.

Frequently Asked Questions

What product information belongs in the claim?

Name the Donato teak dining set, specify the affected table or chair and component, and state how many pieces are involved. Include the applicable table format and dimensions or the chair dimensions, along with any custom specifications.

Which photos should I send?

Send a clear image of the complete item and close-ups of each defect. Add packaging photos if the packaging condition is relevant to the issue.

Where can I find the warranty period or claim deadline?

The supplied product information does not provide a warranty duration or filing deadline. Contact the supplier to verify the terms and required claim documents.

Recommendations

Send a short, factual summary supported by photographs, order details, product identification, relevant dimensions, quantity, and the date or timeframe when the issue was noticed. For technical assistance, contact info@kingwellgrou.com. Kingwell lists manufacturer, OEM and ODM, and customized project services, as well as after-sales quality support and replacement-part assistance.

About Foshan Kingwell Industry Co., Ltd.

Foshan Kingwell Industry co..Ltd. supplies outdoor furniture for commercial and project settings, with a factory in Foshan, Guangdong, specializing in aluminum and teak products. Established in 2015, the company reports a 26,800-square-meter factory and offers customized design and manufacturing for hotels, resorts, restaurants, and villas. Its listed credentials include FSC for teak wood outdoor furniture and EN 581 for outdoor tables.