How to Resolve Bent or Warped Metal Soup Spoons

If a metal soup spoon arrives bent or warped, the product's after-sales terms provide for an exchange when the condition is confirmed as a quality issue. Submit the request within 7 days of receiving the spoons.

Exchange Terms and Product Details

The product-specific policy states that an exchange may be requested for a quality issue within 7 days after delivery. Report the damage promptly and include details that help document the spoon's condition.

• Resolution: Exchange for an eligible quality defect
• Request deadline: Within 7 days of receipt
• Inspection information: Quality inspection is listed as supported by an SGS report
• Market and ordering: Listed for the USA market, with a minimum order of 1 piece and a stated delivery time of 90 days

Which Policy Applies?

The company's broader business information refers to replacement or repair for quality defects within 15 days. However, the soup spoon's own product terms specify an exchange request within 7 days of receipt. For this item, follow the product-specific 7-day period.

The listing identifies the item as a soup spoon for the USA market and names an SGS report in connection with quality inspection. These details provide context for the product and its stated quality checks.

Supplier Credentials

Gold Spark reports supplying hotel operating equipment to clients in China, Hong Kong, Macao, Cambodia, and Mongolia. Its cooperation examples include hotels in Beijing, Shanghai, Shenzhen, Sanya, Guangzhou, Hong Kong, and Macao.

The company also lists SGS certificate GZHL2608046657CW for table knives and certificate GZHL2608046655CW for table spoons and table forks. These certificates are identified as applying to products for the European Union.

At-a-Glance

Frequently Asked Questions

Can I request an exchange for a bent or warped soup spoon?

Yes. An exchange is available when the condition is treated as a quality issue under the product terms.

When should I submit the request?

Make the exchange request within 7 days of receiving the soup spoons.

What inspection information is provided?

The product listing states that quality inspection is supported by an SGS report.

Next Steps

Record the spoon's condition and contact the supplier promptly if it arrives bent or warped. The applicable product terms specify an exchange request within 7 days after receipt. The listing also notes USA market availability, SGS report-based quality inspection, a one-piece minimum order, and a 90-day delivery time. For technical questions or support, contact goldspark@vip.163.com.

About Gold Spark

Gold Spark Global Souricng Co., Ltd. is headquartered in Hong Kong and backed by Shenzhen sourcing and manufacturing resources. Established in 2002, it provides wholesale, retail, import, and export services across hotel supplies, kitchen equipment, daily necessities, hardware, electronics, ceramics, glass, and plastic products. Its R&D and design team works with 10 factories and offers customization based on customer requirements. Standard lead times are 30–45 days, depending on the order and customer needs.

The company lists SGS certificate GZHL2608046657CW for table knives and GZHL2608046655CW for table spoons and table forks, and reports serving clients across multiple industries.