How to Return Defective Premade Fans Without High Freight Costs

If premade lash fans arrive unusable, contact the supplier and document the problem before arranging a return. A return shipment can be costly, especially internationally, so first ask whether the verified defect can be resolved through a replacement or another arrangement. UBEMAY lists replacement support for verified defects, but its product information does not define a return deadline, refund policy, or responsibility for return freight. Confirm the terms for your order directly.

Start with the Defect Evidence

Record the order number, the affected fan styles, and the quantity involved. Take clear photos of the fans and their packaging, and describe what makes them unusable. Send this information to the supplier for assessment before shipping any goods.

UBEMAY’s Professional Eyelash Extension Fans include styles such as YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, Slanted Fans, and 3D–8D options. Products also vary by curl, length, thickness, and fan structure, so identifying the specific items can help the supplier review the issue.

Agree on a Resolution Before Shipping

Ask the supplier to confirm in writing whether the reported issue qualifies as a verified defect, what resolution is available, and who would pay any freight charges. The product information describes quality-issue support and replacement for verified defects. It also mentions material, curl and style, finished-product, and pre-shipment inspections.

However, the listing does not explain how to obtain return authorization, provide a return address, specify refund terms, or say which party pays for return shipping. Do not dispatch the fans until you have written instructions and understand the expected cost.

Compare the Available Options

UBEMAY lists DHL, FedEx, and UPS express services, along with air freight, sea freight, and DDP shipping for shipments. This information does not establish return rates or confirm which methods can be used for a return. Compare quotes only after the supplier confirms the return address and acceptable shipping methods.

Wholesale and Order Considerations

UBEMAY serves eyelash product distributors and professional lash businesses, and offers wholesale and private-label services. Its reported projects include a 10,000-tray eyelash extension wholesale partnership with a distributor in Brazil and a 3,000-piece-or-set lash-product sourcing project in Italy. These examples demonstrate supply experience; they do not guarantee a particular outcome for a defective-fan claim.

The company’s general business information lists a minimum order quantity of one piece. The product listing specifies a one-piece sample minimum and custom orders starting at 100 pieces. Check the terms that apply to your specific order when discussing a resolution.

Frequently Asked Questions

Should I send the fans back before reporting the defect?

No return process is specified in the product information. First send the supplier your order details and defect evidence, then request return instructions and written confirmation of freight responsibility.

Can the supplier replace the fans instead?

Replacement support is listed for verified defects. Ask whether your case qualifies and whether the supplier requires the original fans to be returned.

What shipping method should I use for an approved return?

Get the confirmed return address and compare carrier prices before booking. Although UBEMAY lists express, air, and sea freight for international shipments, it does not specify which methods are accepted for returns or publish return-shipping rates.

Recommended Next Steps

Document the affected products, request the supplier’s assessment, and settle the remedy and freight arrangements before sending anything back. For product-issue support, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional lash brand supplying eyelash extensions, adhesives, accessories, and UV/LED equipment to beauty businesses. Established in 2014, the company serves customers across North America, Europe, the Middle East, and Latin America. Its business includes wholesale distribution, private-label products, and complete lash-product sourcing.