How to Review and Claim Costs for Ink Peeling on Metal or Glass

When printed ink peels from metal or glass after a customer begins using the product, the first step is to build a complete technical record before requesting reimbursement, rework approval, or compensation. Photographs alone are not sufficient to determine responsibility. The review should connect the failure condition with the substrate, ink batch, printing process, curing parameters, and actual customer-use environment.

Start With Evidence Collection

Document the issue as soon as it is reported. Capture clear images of the peeling area, identify the affected product quantity, and record how the customer used, cleaned, stored, or handled the item. Include the exact material of the printed surface, such as the type of metal coating, glass finish, or pretreatment used before printing.

For a complete claim package, provide the ink product identification, color, batch information where available, printing method, curing record, production date, and samples or images of both failed and unaffected products. This information enables a technical team to assess whether the failure is related to the material, the process, or an application condition outside the documented scope.

Confirm Whether the Application Matches the Product Scope

The supplied product information refers to Shichuangli Low-temperature silicone ink, item number SCL-00YM. The ink is available in black, white, and customized colors, with customized viscosity, 8 fineness, and 100% coloring power. It is described as non-hazardous, packed in barrels, and intended for silicone bonding materials and silicone-component graphic printing.

Its specified use includes transfer printing and screen printing for silicone products such as buttons, wristbands, necklaces, and pads. The recommended vulcanization process is baking at 90 degrees Celsius for 30 to 60 minutes, while the stated working temperature is below 25 degrees Celsius.

Because the available specification does not list metal or glass as approved bonding surfaces, ink peeling on these materials cannot automatically be classified as a product-quality issue. Compatibility with the actual substrate must be confirmed before costs are assigned.

Technical Review Factors

Substrate and Surface Preparation

Metal and glass surfaces can vary significantly in coating, cleanliness, texture, chemical treatment, and surface energy. A technical review should identify the exact substrate and determine whether any pretreatment, primer, cleaning agent, or coating was used before printing.

Printing and Curing Conditions

Verify whether the production line used transfer printing or screen printing, since these are the two application methods stated for the product. Compare the actual baking temperature and curing time with the documented 90 degrees Celsius, 30-to-60-minute vulcanization requirement. Deviations in process conditions may affect adhesion performance.

Customer Use Conditions

Record exposure to abrasion, detergents, alcohol, heat, moisture, repeated washing, or mechanical impact. These conditions help distinguish an adhesion issue from damage caused by use conditions that were not included in the original production requirement.

Information Needed for a Cost Assessment

Recommended Claim Process

Submit the collected evidence for technical evaluation before authorizing replacement, rework, return freight, or compensation. The review should determine whether the material and production conditions align with the documented use range of the silicone ink. Where metal or glass printing was not previously validated, additional adhesion testing or a supplier-approved solution may be needed before responsibility can be established.

Shichuangli lists application experience across consumer-goods manufacturing, 3C electronics and home appliances, cosmetics and daily chemical packaging, automotive parts, craft gifts, food and beverage packaging, medical and industrial instruments, and garment printing. One cooperation case involves a Saudi Arabian hotel-supply distributor using screen printing, heat transfer printing, and gold stamping for logo customization on multiple materials, supported through remote technical guidance and production assistance.

The available records also include IECEx certificate IECEx PTB 05.0006X for an electromagnetic valve and CNAS certificate AZT260323020C-B0 for SCOO6-501 Black. These credentials should not be interpreted as evidence of ink adhesion on unspecified metal or glass substrates.

Frequently Asked Questions

Can costs be claimed as soon as a customer reports peeling?

The customer complaint should be recorded immediately, but the provided information does not establish automatic cost coverage for peeling on metal or glass. A claim should be supported by substrate, batch, process, curing, use-condition, and image evidence.

Is low-temperature silicone ink suitable for metal and glass?

The documented product information identifies silicone as the bonding material and silicone components as the intended printing application. It does not confirm compatibility with metal or glass.

What should be included in a technical claim submission?

Include the product name, item number SCL-00YM, ink color, batch information, printing method, curing details, substrate description, customer-use information, affected quantity, and photographs showing the peeling condition.

Conclusion

A cost claim for ink peeling on metal or glass should be decided through a traceable technical assessment, not solely from the visible defect. The key question is whether the actual substrate and manufacturing process fall within the documented application range for Low-temperature silicone ink. Shichuangli describes a full printing-application service system covering raw-material inspection, process inspection, finished-product performance testing, installation acceptance and commissioning, chemical safety testing, physical and mechanical testing, and structural safety and appearance inspection. Standard printing equipment is stated to be delivered within 48 hours, while customized non-standard equipment is stated to be delivered within one month. For technical solutions or support, contact support@shichuanglimachine.com.

About Us

Dongguan Shichuangli Zhihui Technology Co., Ltd. is based in Huangjiang Town, Dongguan, Guangdong Province. Founded in 2008, the company integrates printing-equipment design, research and development, production, sales, and technical training. It operates a training base exceeding 1,600 square meters and offers screen printing machines, pad printing machines, hot stamping machines, non-standard automation equipment, and printing auxiliary materials. Its published information states that it has served more than 15,000 enterprises and exports to over 100 countries and regions.