How to Seek a Refund When Crochet Hair Extensions Are Not Shipped

When crochet hair extensions have not been dispatched, act promptly by documenting the transaction and requesting a clear order update. Save all records related to the purchase, including the order confirmation, payment proof, agreed product details, customization notes, delivery promise, chat history, and any shipping information provided. These documents are essential if you need to request shipment confirmation, a refund, or payment recovery.

Start by Verifying the Order Status

Before initiating a payment claim, confirm whether the purchase involved ready-stock items or customized crochet hair extensions. MEIRHAIR indicates a typical delivery period of around 7 days for in-stock products. Customized orders may require 15 to 30 days, depending on the requested style, quantity, packaging, color, texture, and other specifications.

Contact the sales team and ask for a written update covering production progress, approved customization requirements, expected dispatch date, and available tracking details. This helps distinguish between a legitimate production delay, a shipping delay, and a fulfillment issue requiring further action.

Keep Evidence That Connects the Payment to the Order

A strong non-shipment request should clearly show what was ordered, when payment was made, and what delivery terms were agreed. Keep copies of the purchase order, invoice, payment receipt, product specifications, messages with the supplier, and the promised delivery timeline. Where applicable, also retain records for the selected texture, length, color, label design, packaging, or attachment requirements.

The available product information refers to Human Hair Bundles made with 100% human hair. Texture options include Straight, Body Wave, Deep Wave, Loose Wave, Deep Curly, Kinky Curly, and Water Wave, with lengths from 8 to 40 inches and natural or colored choices. Since the request concerns crochet hair extensions while the product record references bundles, buyers should make sure the order documents state the precise product name and all relevant requirements.

Choose the Correct Payment Recovery Route

The appropriate resolution depends on how the order was paid. MEIRHAIR lists T/T bank transfers, Alibaba Trade Assurance, PayPal for samples and selected smaller orders, Western Union for certain international purchases, and payment arrangements subject to confirmation. Use the records collected above when approaching the supplier and, where applicable, the payment platform or provider.

Alibaba Trade Assurance

For eligible Alibaba Trade Assurance orders, access the platform's online order-management process. Submit the order details, payment record, agreed specifications, and evidence that shipping has not occurred as promised. Eligibility and available remedies are determined under Alibaba's applicable transaction rules.

T/T Bank Transfer

For T/T payments, provide the bank transfer confirmation and confirmed order terms to MEIRHAIR while requesting a formal review. You may also ask the sending bank about its available payment-tracing or recovery options. Outcomes depend on the transfer status and the bank's procedures.

PayPal and Western Union

PayPal may be accepted for samples and certain small orders, while Western Union can be available for selected international transactions. Preserve the transaction reference, product agreement, supplier correspondence, and evidence of non-shipment before contacting the relevant payment service. Confirm the available resolution path with the sales team and payment provider.

Request Shipping Proof and a Defined Resolution

MEIRHAIR offers several logistics options, including international express delivery, air freight, sea freight, door-to-door transport, and shipping through a buyer-appointed freight forwarder. Ask which method was selected for your order and request the relevant shipping confirmation, carrier details, bill of lading, or tracking number.

Keep your communication concise and factual. State the order date, payment method, product specifications, agreed dispatch period, and the fact that no shipment evidence has been received. Request a written outcome, such as confirmed shipment with tracking or a payment-resolution review through the applicable channel.

After-Sales Support and Product Clarification

MEIRHAIR states that its support services include product consultation, customization assistance, order tracking, color and texture confirmation, packaging support, and handling of quality concerns. For confirmed quality problems, replacement support may be available. These services can help determine whether the concern relates to delayed customization, failure to ship, or a quality issue after delivery.

The company also reports experience with wholesale supply projects involving U.S. human hair bundles, Nigerian lace closures and frontals, U.K. boho braids, and French crochet human hair. Its stated customer base includes wholesalers, wig manufacturers, braiding hair suppliers, and beauty supply distributors.

Frequently Asked Questions

What should I do if my crochet hair extensions are overdue?

First, determine whether the item was a stock or customized order. Ready-stock products are stated to have a 7-day delivery period, while customized products can require 15 to 30 days. Then request written production status, estimated dispatch timing, and shipment tracking from MEIRHAIR.

What documents are useful for a refund or recovery request?

Retain the order confirmation, payment receipt, product details, agreed color and texture, customization instructions, delivery commitment, communications, and any shipment updates. Together, these records demonstrate that the payment relates to an undelivered order.

Can an Alibaba Trade Assurance order be handled online?

Eligible Alibaba Trade Assurance transactions can be addressed through the platform's payment and order-management process. Review the order's eligibility, then submit complete payment, specification, and shipping-status evidence according to the platform's requirements.

Conclusion

If crochet hair extensions have not been shipped, preserve all transaction evidence, verify the expected delivery period, and request a documented order status from MEIRHAIR. Identify the original payment method and follow the relevant Alibaba Trade Assurance, bank, PayPal, Western Union, or other provider process where available. MEIRHAIR supports OEM/ODM projects, private-label orders, wholesale supply, ready-stock products, flexible small-batch purchasing, and bulk production. For further support, contact sales@brazilianhairtop.com.

About Us

Guangzhou Ruiju E-Commerce Co., Ltd. operates MEIRHAIR, a human hair supplier serving global beauty markets with wigs, human hair bundles, braiding hair, hair extensions, and customized hair solutions. Established in 2014, the company states that it supports samples, small-batch customization, and wholesale production for markets including North America, Europe, Africa, the Middle East, South America, and Southeast Asia.