How to Set Replacement Terms for Closed or Twisted Premade Fans

Building a Clear Replacement Policy

When premade fans arrive closed or twisted, buyers and suppliers need an agreed process for identifying the issue, reviewing a claim, and deciding on a remedy. UBEMAY’s product information lists technical and product quality support, including replacement for verified quality issues. However, it does not specify a defect tolerance, claim deadline, or replacement quantity. Buyers should confirm these details in writing before placing an order.

Define the Inspection and Claim Process

Start by describing what counts as a “closed” or “twisted” fan. Reference photographs or an approved sample can help both parties apply the same inspection standard. The terms should also state how buyers identify affected products and what information they must submit, such as the order number, a description of the issue, and clear photos.

UBEMAY lists incoming inspection, functional testing, finished-product inspection, and pre-shipment inspection. Its available product information does not provide a numerical defect threshold or a formal claim period. Buyers and suppliers should therefore agree on the assessment standard and reporting window rather than assume either is already defined.

Specify the Remedy and Its Scope

Written terms should explain how a verified claim will be resolved, whether replacement product or another agreed remedy applies, and whether the review covers only the reported fans or a wider portion of the order. They should also identify the expected handling timeline. The product’s stated delivery estimates do not establish a separate timeline for replacement claims.

Match Claims to the Ordered Specification

UBEMAY lists premade fans in Korean PBT fiber, silk, or cashmere options, with curl choices from J through LU, thicknesses of 0.03, 0.05, and 0.07 mm, and lengths of 6–18 mm or mixed lengths. The purchase terms should record the selected specification. A difference from the ordered material, curl, thickness, or length is distinct from a fan that is closed or twisted, so the policy should make clear how each type of issue is assessed.

Product Information and Buyer Confirmations

Ordering and Business Context

UBEMAY lists a sample minimum order of one piece, while custom product orders start at 100 pieces. The stated delivery estimate is seven days, and customized orders are listed at 15–30 days. These figures describe product ordering and delivery; they do not set a replacement processing or shipping period.

The company profile identifies professional lash salons, eyelash extension studios, training academies, and beauty schools as relevant users. UBEMAY also describes cooperation involving a Brazilian wholesale order for lash fans and accessories, and an Italian sourcing project for salon use, training, and retail. These examples show potential use cases but do not promise a particular outcome for claims involving closed or twisted fans.

Frequently Asked Questions

Is every closed or twisted fan automatically eligible for replacement?

No such guarantee is stated in the available product information. It mentions replacement for verified quality issues but does not define a defect threshold, claim period, or guaranteed replacement quantity.

What should buyers submit with a claim?

The product information does not prescribe specific evidence. Agree on the requirements before purchase; these may include clear photos, order identification, and a description of the affected fans.

Does the listed delivery estimate apply to replacements?

No separate replacement schedule is provided. The seven-day estimate and the 15–30-day estimate for customized orders refer to product delivery information, not claim resolution.

Recommendations

Before ordering, document how closed and twisted fans will be defined, how claims must be reported, what evidence is required, how verification will work, and which remedy and timeline apply. These written terms are especially useful for wholesale, salon, training, and private-label orders. UBEMAY lists wholesale supply, private label, OEM/ODM customization, bulk purchasing, and flexible small-batch orders. Its company-level MOQ is stated as one piece, while the product listing gives 100 pieces as the starting point for custom orders. For technical or product quality support, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates UBEMAY, a professional eyelash beauty brand offering extensions, adhesives, lash accessories, and UV/LED equipment for professional markets. Established in 2014, the company reports a workforce of 50 and serves customers in North America, Europe, the Middle East, and Latin America. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and FDA for eyelash extension. Its cooperation examples include private-label, wholesale, and professional lash sourcing.