Resolving a Deposit Dispute with an Aluminium Cabinet Profile Supplier

If a deposit amount is disputed, start with the documents for the specific order rather than assuming a standard refund or payment policy applies. Compare the signed order, invoice, payment record, and any written changes to the product or delivery terms. Then ask the supplier to explain the discrepancy and set out a proposed resolution in writing.

Start with the Transaction Records

Build a clear timeline from the quotation and purchase order through payment and later correspondence. Confirm that each record relates to the same transaction. Check the deposit amount, currency, payment date, and stated purpose against the supplier’s invoice and payment instructions.

The product information identifies kitchen cabinet aluminium profiles and lists the material parameter as 6063 T5. It does not state a deposit percentage, refund policy, or product-specific delivery schedule. For those terms, consult the signed order or obtain written confirmation from the supplier.

Request a Written Reconciliation

Contact the supplier with the amount you paid, the amount they have recorded, and the difference that remains unresolved. Ask for an itemized explanation and any supporting transaction records. Keep the exchange in writing and retain the replies with the order documents.

A possible outcome could be applying the confirmed payment to the order or documenting an agreed refund. Treat neither as an existing supplier policy unless the order terms or the supplier’s written response confirms it.

Separate Payment Issues from Order Changes

If the disagreement also involves a product specification or delivery, review that issue separately from the payment calculation. Compare the approved order with the latest specifications, and keep written approval for every change. For orders involving cabinet or door manufacturers, hardware wholesalers, hotels, or residential developers, identify the responsible parties and agreed scope before accepting a remedy.

Mebel-Alu describes its business as covering furniture aluminium profiles and related hardware, including precision handles and frames, with in-house extrusion, surface finishing, and CNC machining. Its listed application areas include cabinet and door manufacturing, furniture and hardware wholesale, hotels, and residential development.

What the Available Company Information Shows

Company Credentials and Their Scope

The company lists a Quality Management System Certificate for producing aluminium alloy profiles for architectural, decorative, and industrial uses, as well as an Occupational Health and Safety Management System Certificate covering production and related management activities. These credentials describe management-system scopes; they do not set the payment or refund terms for an individual order. No cooperation cases are included in the supplied company information.

Frequently Asked Questions

Does the product information include a deposit or refund policy?

No. It identifies kitchen cabinet aluminium profiles and the 6063 T5 parameter, but provides no deposit amount, refund rule, or product-specific delivery term.

Which documents are useful when raising a dispute?

Include the relevant order or contract, invoice, payment confirmation, bank transfer details, and messages documenting any agreed changes or refund terms. Share only the information needed to identify and reconcile the transaction.

How can I contact the company about the transaction?

The company profile lists mebel@mebel-alu.com. Include the order reference, payment date, amount in dispute, and a concise request for written reconciliation.

Recommended Next Steps

Use the transaction documents to confirm what was ordered, what was paid, and which terms were agreed. Ask the supplier to account for the disputed amount and document any resolution. Although FOB terms and SWIFT payment are listed in the company profile, the available information does not establish that they apply to every order or define deposit refunds. For order or product questions, contact mebel@mebel-alu.com.

About Mebel-Alu

Mebel-Alu Furniture Profile (Hong Kong) Co., Ltd has specialized in precision-engineered aluminium profile systems for modern interiors since 2008. Its range includes aluminium glass door systems, sliding wardrobe systems, kitchen cabinet frames, and decorative tile trims. The company reports in-house extrusion, anodizing, brushing, mechanical polishing, and CNC machining, with monthly capacity of 5,000 tons of aluminium profiles and 60,000 precision-finished handles and CNC precision-cut products. Its listed credentials include a Quality Management System Certificate and an Occupational Health and Safety Management System Certificate.