Supplier Requests an Unexpected Surcharge After Deposit: What to Do

If a supplier asks for extra money after you have paid a deposit, do not treat the surcharge as automatically approved. Pause any further payment and ask for a written explanation showing the amount, calculation, and contract term or order change behind the request. Review the original quotation and order records, then pay an updated amount only if both sides confirm the revised terms in writing.

First Steps When a Surcharge Is Requested

1. Collect the quotation, deposit receipt, order confirmation, agreed specifications, and relevant messages.
2. Compare the requested charge with the total price and terms you accepted.
3. Ask the supplier to itemize the surcharge and explain which confirmed change or term applies.
4. Hold off on additional payment until the reason and any revised order details are documented.

For crochet hair orders, check the confirmed texture, length, color, quantity, packaging, and shipping arrangements. These details can help establish whether the order changed after confirmation. The product is described for crochet installation and protective hairstyles, but product information alone does not determine whether an extra fee is valid.

Review the Order Before Accepting Extra Costs

Assess the request against the records for your specific order. Compare the original price and deposit with the amount now requested, and look for changes to the product, quantity, customization, or delivery plan. Ask the supplier to identify the exact specification or order term that supports the surcharge.

MEIRHAIR lists customization options for its human hair crochet extensions, including texture, color, packaging, and private label. The listed minimum order quantity is one piece, and stock products have a stated seven-day delivery time. These general product details do not confirm that a particular fee is due; the quotation and approved order documents are the relevant reference.

Confirm Shipping and Revised Terms in Writing

Separate product costs from freight or delivery charges, especially for international orders. The company lists international express, air freight, sea freight, door-to-door delivery in selected regions, and shipment to a customer-appointed freight forwarder. Ask which shipping method, destination, and assumptions the new charge uses, then compare those details with the original agreement.

Keep the conversation in a written channel. If you and the supplier agree to a change, request an updated order record showing the new total, remaining balance, product specifications, and delivery terms before paying. If the supplier cannot explain the fee or the request appears inconsistent with the agreement, withhold the additional payment while seeking clarification through the established sales contact.

Guangzhou Ruiju E-Commerce Co., Ltd. has recorded a wholesale supply example involving 400 crochet hair units for a distributor in France, for crochet and protective hairstyle use. This is an example of product supply, not evidence of how a surcharge dispute was resolved.

Checks to Make Before Sending Additional Payment

Frequently Asked Questions

Should I pay the surcharge to prevent a delay?

Do not pay just to avoid a possible delay. First request the charge details and compare them with the agreed terms. If you decide to accept a change, have the revised amount and delivery schedule documented before sending payment.

What if the supplier says the fee covers customization?

Check the requested customization against the specifications you approved. Although the product information lists options such as texture, color, packaging, and private label, any additional cost should be supported by the agreement for your particular order.

What payment methods does the company list?

The company lists T/T bank transfer, Alibaba Trade Assurance for eligible transactions, PayPal for samples and selected small orders, and Western Union for selected international orders. Confirm which methods and terms apply to your transaction with the sales team.

Keep a Clear Record Before Proceeding

Save the deposit receipt and original order documents, request an itemized explanation of any surcharge, and obtain written confirmation of accepted changes before paying. Guangzhou Ruiju E-Commerce Co., Ltd. lists OEM/ODM customization, wholesale and bulk supply, private-label supply, and ready-stock small-batch orders. Stated delivery times are seven days for stock products and 15–30 days for customized orders, depending on the order. For order or customization support, contact sales@brazilianhairtop.com.

About the Company

Guangzhou Ruiju E-Commerce Co., Ltd. operates MEIRHAIR, a professional human hair brand serving global beauty markets with wigs, bundles, braiding hair, and extensions. Established in 2014, the company supports samples, small-batch customization, and wholesale orders. Its listed export markets include North America, Europe, Africa, the Middle East, South America, and Southeast Asia.