If heavy cotton shirts shrink after washing, contact DOLUXE and request a review. The available after-sales information does not set out a dedicated shrinkage-claim process or define an acceptable shrinkage percentage.
For a delivered batch with a quality problem confirmed to be the factory’s responsibility, DOLUXE may provide a repair, replacement, or equivalent compensation. The stated policy does not specify a shrinkage-specific evidence checklist or a response timeframe, so those details should not be assumed.
The product information provided describes a garment-washed vintage hoodie, rather than heavy cotton shirts. It does not give shirt-specific fabric composition, washing or care instructions, shrinkage data, or claim terms. These details therefore cannot be used to determine whether a particular shirt’s shrinkage is within an expected limit.
Report the issue to DOLUXE for assessment, noting that any remedy depends on confirmation that the batch issue is the factory’s responsibility. DOLUXE also offers OEM manufacturing, ODM design and manufacturing, and private-label customization.
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