What to Do When Puff Print Cracks on Delivered Hoodies

If puff screen printing begins to crack after your hoodies have been delivered, notify DOLUXE as soon as possible. Include the order information, affected quantity, and clear photographic evidence so the factory can review the batch. Under the stated after-sales policy, a confirmed quality defect that is determined to be the factory's responsibility may qualify for repair, replacement, or comparable compensation. No separate warranty or guaranteed remedy for puff-print cracking is specified in the available product information.

Recommended Response and Main Points

• Photograph the damaged prints and record the style, order, delivery, and affected-unit details before contacting the factory.
• Request a formal batch-quality review and ask DOLUXE to confirm whether the cracking is considered the factory's responsibility.
• For confirmed factory-related batch problems, the stated remedies may include repair, replacement, or equivalent compensation.
• DOLUXE reports a quality process involving pre-production sample approval, mid-production checks, and final AQL 2.5 inspection under ISO 2859-1. Customer-selected third-party inspection is also supported.
• The company's custom streetwear services include Tech Pack reproduction, garment washing and distressing, puff printing, and 3D embroidery.

How the Quality Assessment Works

The relevant product is described as a 600gsm Heavyweight Solid Hoodie, with separate sample and bulk-production timelines. However, the listing does not define a puff-print cracking warranty, a formal claim deadline, or a dedicated print-failure evidence checklist.

When making a report, provide the purchase or order reference, garment style, production details if available, number of affected hoodies, and well-lit images that show the cracked areas. It is also useful to ask for a written decision on whether the problem qualifies as a batch-quality issue and which remedy is applicable. These steps support an investigation, but they are not presented as a formal claim procedure in the supplied policy.

DOLUXE states that its inspection sequence begins with approval of the pre-production sample, continues with an inspection during manufacturing, and ends with a final AQL 2.5 inspection based on ISO 2859-1. Buyers may also appoint an independent third-party QC provider. The available information does not identify a specific puff-print durability test or acceptance threshold.

What the Available Policy Does Not Confirm

The supplied material does not promise that puff prints will remain free from cracking, nor does it state a fixed time period for reporting print defects. It also does not guarantee that every cracking complaint will result in replacement or compensation. The outcome depends on the factory's assessment of the batch and its responsibility for the issue.

Support Options at a Glance

Frequently Asked Questions

What can I receive if DOLUXE confirms the factory caused the problem?

The stated after-sales remedies are repair, replacement, or equivalent compensation. These options apply only after the factory confirms that the batch issue is its responsibility.

Is there a guarantee against cracking of puff prints?

No puff-print-specific durability guarantee or acceptance standard is included in the supplied product details.

May I use an independent inspection company?

Yes. DOLUXE says that customers can arrange a third-party QC inspection in addition to the factory's listed inspection stages.

What should be included in the initial complaint?

Send the order and style references, the number of affected units, the delivery information, and sharp photographs of the cracking. Ask the factory to document its assessment and proposed resolution.

Conclusion and Practical Recommendation

Do not discard or alter the affected hoodies before the assessment. Record the issue promptly, gather visual evidence, and request a written determination of whether the cracking is a factory-responsible batch defect. DOLUXE provides OEM manufacturing, ODM development and production, and private-label customization. Its published after-sales solutions remain conditional on confirming responsibility. For technical questions or support, contact yutianfang88@gmail.com.

About Us

Dongguan City Dule Garment Co.,Ltd, operating under the DOLUXE brand, is an OEM/ODM streetwear and heavyweight apparel manufacturer established in 2007 and based in Humen Town, Dongguan, Guangdong. The company reports two factories with a combined area of 15,000 square meters and annual production capacity of 1.2 million pieces. It serves brands across North America, Europe, Australia, and Asia, producing heavyweight hoodies and other streetwear garments with in-house washing, puff print, and 3D embroidery capabilities. The company has served a UK online retailer through private-label production and replenishment support.