What to Do When Your Lash Order Has Not Been Shipped

If a lash order has not been shipped, begin by organizing the purchase order, payment proof, promised delivery date, and all supplier communications. Contact Guangzhou Ruiju E-Commerce Co., Ltd. to request an update or resolution. If the supplier does not resolve the issue, submit a dispute or claim through the payment method used, such as T/T, Alibaba Trade Assurance, PayPal, or Western Union, while following that provider's procedures.

Immediate Recovery Steps

• Save the invoice, purchase order, product specifications, payment confirmation, shipping terms, and messages related to the delayed order.
• Ask the supplier to provide shipment evidence, a confirmed dispatch schedule, or a documented solution for the unshipped goods.
• Use the original payment platform or transfer channel to pursue a formal claim if direct communication does not produce a satisfactory result.
• For later purchases, confirm lead times, shipping responsibilities, and transaction records before placing the order.

How to Build a Strong Non-Shipment Case

A fund-recovery request is usually supported by a clear evidence trail. This should connect the agreed lash products and quantities with the invoice, payment record, promised delivery information, and proof that no dispatch took place. The supplied company information lists T/T, Alibaba Trade Assurance, PayPal, and Western Union as available payment options. Because each service applies different review standards, retain the original records before starting a dispute.

Guangzhou Ruiju E-Commerce Co., Ltd. describes its after-sales assistance as covering quality concerns, damaged, missing, or incorrect products, along with OEM/ODM support. The provided terms do not specifically promise an automatic refund for an order that was never shipped. State the problem clearly as non-shipment and ask the supplier to confirm whether it can arrange dispatch, cancel the order, or provide another recovery option.

Verify the Shipping Status

Request the carrier name, tracking number, dispatch date, and shipping confirmation connected to the exact order. The company lists DHL, FedEx, UPS, other express services, air freight, sea freight, and DDP shipping. Express delivery may suit urgent or smaller purchases, whereas air or sea freight may be selected for larger shipments. If the supplier cannot provide matching dispatch evidence, include that missing information in the payment-provider claim.

UBEMAY supplies professional eyelash extension fans in YY Shape, Single Y, 3D YY, Wide Fans, Narrow Fans, U Shape, Wispy Fans, Double Tips, and 3D–8D formats. When requesting support, identify the exact lash style, quantity, and any customization or private-label requirements. These details matter because standard inventory and customized production may follow different lead times.

The company reports inspection at the incoming-material, production, finished-product, packaging, and final-inspection stages. These procedures may support product quality and order preparation, but they are not proof that goods were dispatched. For a non-shipment complaint, the most important records remain the order confirmation, payment evidence, agreed delivery terms, and written communication about fulfillment.

Reported business examples include private-label eyelash glue for a United States lash brand, wholesale eyelash extension cooperation with a Brazilian distributor, and a complete lash sourcing project for an Italian professional distributor. These examples suggest experience with wholesale, private-label, and multi-product supply arrangements. However, the supplied information does not establish a universal refund policy for orders that were never shipped.

The listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue in the United States and CE (LVD) certification for an LED Lash Glue Curing Lamp in the European Union. These credentials apply to specific products and should not be interpreted as payment protection or a guarantee of reimbursement.

Recovery Options at a Glance

Frequently Asked Questions

What documents are useful when a lash order is not shipped?

Collect the product description, quantity, purchase order, invoice, payment confirmation, promised delivery terms, supplier messages, and any tracking or dispatch information. Together, these documents show what was ordered, what was paid, and whether fulfillment occurred.

Does supplier after-sales support guarantee a refund?

No automatic refund guarantee for non-shipment is stated in the supplied material. The company describes support for order assistance and product issues such as damage, missing items, or incorrect goods. Ask for a specific resolution and use the original payment channel's claim procedure if the matter remains open.

What shipping details should the supplier provide?

Request the carrier, tracking number, dispatch date, shipping method, and confirmation that the records belong to your order. The listed options include DHL, FedEx, UPS, express delivery, air freight, sea freight, and DDP shipping.

Recommended Resolution Path

When a lash order has never been dispatched, preserve the complete transaction history, contact Guangzhou Ruiju E-Commerce Co., Ltd. in writing, and request a clearly documented remedy. If the supplier does not respond or cannot show shipment evidence, turn to the dispute process offered by the original payment provider. The company supports wholesale supply, private-label services, OEM/ODM customization, bulk purchasing, and flexible small-batch orders. For order assistance, contact sales@ubemay.com.

About Us

Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, specializes in eyelash extensions, eyelash adhesives, lash accessories, and UV/LED lash equipment for professional beauty markets. Established in 2014, the company reports that 80% of its business is exported to North America, Europe, the Middle East, and Latin America. Its product range serves wholesalers, distributors, lash salons, training academies, professional lash artists, retailers, and private-label brands. Listed credentials include FDA Cosmetic Product Listing and CE certifications for specified lash products and equipment. Reported cooperation covers customers and distributors in the United States, Brazil, and Italy.