Which Payment Records Should You Keep for Premade Fan Disputes?

When a dispute involves premade eyelash fans, preserve a complete evidence file rather than the payment receipt alone. Keep the confirmation and transaction reference for T/T, Alibaba Trade Assurance, PayPal, Western Union or another agreed payment method. Attach the related order, product specifications, quantity, shipping terms, inspection results and any messages about quality support or replacement. Together, these records show exactly what was purchased and help determine whether the disagreement concerns product scope, delivery, quality or after-sales service.

Essential Records for a Strong Dispute File

• Save the payment confirmation, transaction number and account details for the selected payment route.
• Connect the payment to the exact premade fan specifications, including Korean PBT fiber, silk or cashmere material, 0.03mm, 0.05mm or 0.07mm thickness, 6–18mm length, curl type and 6D, 8D, 10D or 20D fan volume.
• Keep the agreed quantity and MOQ information, including one-piece samples, custom orders beginning at 100 pieces, seven-day standard delivery and 15–30-day customized delivery.
• Retain inspection documents and after-sales correspondence relevant to lash salons, eyelash extension studios, training academies and beauty schools.

How to Organize the Evidence

A useful premade fan dispute record should tie together four areas: the payment, the product identity, the commercial agreement and the service history. UBEMAY describes its products as 12-row narrow premade volume fans available in 6D, 8D, 10D and 20D configurations, with C, CC, D and DD curl options.

The product documentation should make clear whether the payment covered a sample, a regular wholesale order or a customized order. This distinction matters because the applicable MOQ and delivery schedule can vary. Record the selected material, length, thickness, curl, row count, fan style and total quantity alongside the payment evidence.

Shipping documentation belongs in the same file. Standard orders are listed with a seven-day delivery period, while customized orders generally require 15–30 days. Depending on the arrangement, shipment records may cover express delivery, air freight, sea freight or DDP services, including DHL, FedEx and UPS where applicable.

For a quality-related complaint, preserve incoming inspection records, functional testing, finished-product checks and pre-shipment inspection reports. Also retain messages concerning technical assistance, product quality support, replacement of verified defective goods and OEM/ODM cooperation. Matching these records with the original payment and specifications makes the claim easier to review.

For supplier background, Guangzhou Ruiju E-Commerce Co., Ltd. lists FDA Cosmetic Product Listing for UV Eyelash Extension Glue, FDA certification for eyelash extension products and CE certifications for LED Lash Glue Curing Lamps. Its documented cooperation includes private-label eyelash glue supply in the United States, eyelash extension wholesale cooperation in Brazil and a complete lash product sourcing project in Italy.

Record Checklist by Category

Frequently Asked Questions

Which payment methods should be included?

Include the confirmation for T/T, Alibaba Trade Assurance, PayPal, Western Union or any other negotiated payment method. The receipt should be linked to the relevant order and product details.

What specifications should accompany the payment record?

Include the material, curl, thickness, length, row count, fan volume, quantity and MOQ. The listed product range includes 0.03mm, 0.05mm and 0.07mm thicknesses and lengths from 6mm to 18mm.

Which documents help with replacement claims?

Inspection results, defect reports, photographs where relevant and all messages about technical support, product quality assistance, replacement for verified issues and OEM/ODM service can support the claim.

Recommended Record-Keeping Practice

Maintain one clearly linked file containing the payment confirmation, product specifications, order quantity, delivery agreement, inspection results and after-sales messages. This method supports OEM/ODM projects, wholesale purchasing, private-label programs, bulk orders and smaller trial orders. For technical questions or support, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd. operates the UBEMAY brand and supplies eyelash extensions, eyelash adhesives, lash accessories and UV/LED lash equipment to professional beauty markets. Founded in 2014, the company serves customers in North America, Europe, the Middle East and Latin America, with an export ratio of 80%. Its listed certifications include FDA Cosmetic Product Listing, FDA, CE (LVD) and CE (EMC), and it has worked with clients across several industries.