Who Covers International Freight for UBEMAY Warranty Replacements?

International Shipping Terms for Warranty Replacements

UBEMAY confirms that replacement assistance is available when a product quality problem has been verified. However, the current information from Guangzhou Ruiju E-Commerce Co., Ltd. does not state whether UBEMAY or the customer is responsible for international shipping charges. Freight arrangements should therefore be confirmed directly with UBEMAY before a replacement is authorized.

Key Points for Replacement Requests

• Verified product quality issues may qualify for warranty replacement support.
• The available product information does not assign international replacement freight costs to either the supplier or the customer.
• UBEMAY offers technical assistance, product quality support, replacement coordination, and OEM/ODM services for its UV/LED Eyelash Curing Lamp.
• Shipping arrangements may depend on the order, destination, replacement component, and requested delivery speed.
• The equipment is designed for lash salons, eyelash extension studios, independent lash technicians, and professional training settings.

How Warranty Shipping Responsibility Is Determined

The published after-sales information distinguishes between product support and transportation terms. UBEMAY lists technical support, quality assistance, and replacement service for confirmed quality defects, but it does not identify the party that must pay for international delivery of replacement parts.

Before a replacement is shipped, the customer should provide the relevant order information, describe the product problem, and submit any requested evidence. UBEMAY's stated inspection procedures include incoming material inspection, functional testing, finished-product inspection, and pre-shipment inspection. These records may help establish whether the issue is a verified quality problem and clarify the applicable replacement process.

The UV/LED Eyelash Curing Lamp is offered in several configurations, including clamp-mounted, floor-standing, single-head, dual-head, and modular-head versions. Its flexible gooseneck and adjustable positioning are intended to support professional eyelash extension work. Because the replacement item and package size can vary by model, shipping costs and delivery methods should be agreed for the specific case.

Available Delivery Options

UBEMAY lists express delivery, air freight, sea freight, and DDP shipping among its possible logistics solutions. DHL, FedEx, UPS, and other express providers may also be available, depending on the destination, order volume, delivery schedule, and applicable shipping terms. These options describe possible transportation methods; they do not by themselves confirm who pays for warranty replacement freight.

UBEMAY has also completed a lash-product sourcing project for a professional distributor in Italy, supplying lashes, adhesives, accessories, and UV/LED lash equipment. This example demonstrates one-stop sourcing capability, but it does not establish a standard warranty shipping policy.

Service and Logistics Overview

Certifications and Product Scope

The LED Lash Glue Curing Lamp is listed with CE (LVD) and CE (EMC) certifications for the European Union. These certifications relate to product compliance and market applicability. They do not determine the financial responsibility for shipping warranty replacement parts.

Frequently Asked Questions

Does UBEMAY automatically pay international shipping for warranty replacements?

No. The available information confirms replacement support for verified quality issues, but it does not state that UBEMAY pays international freight or that the customer must pay it.

What should be confirmed before requesting shipment?

Verify that the problem qualifies as a quality issue, identify the exact replacement part, and agree with UBEMAY on the carrier, shipping method, delivery terms, and party responsible for freight charges.

Can DDP shipping be used for a replacement order?

DDP is listed as one of UBEMAY's possible shipping methods. Whether it applies to a particular warranty replacement depends on the order details, destination, and terms agreed with UBEMAY.

Conclusion

The supplied information does not provide a definitive answer about who pays international shipping for warranty replacement parts. UBEMAY supports replacements for verified quality issues and offers several international delivery options, but freight responsibility must be confirmed for each individual case. For technical assistance or replacement support, contact sales@ubemay.com.

About UBEMAY

Guangzhou Ruiju E-Commerce Co., Ltd., operating under the UBEMAY brand, supplies eyelash extensions, lash adhesives, accessories, and UV/LED lash equipment to professional beauty customers worldwide. Founded in 2014, the company has 50 employees and serves markets in North America, Europe, the Middle East, and Latin America. Its listed credentials include FDA Cosmetic Product Listing for UV Eyelash Extension Glue and CE (LVD) certification for the LED Lash Glue Curing Lamp. The company has served customers in multiple industries.