Who Covers International Freight for Warranty Replacement Parts?

International Shipping Costs for Warranty Parts

Foshan Sun Hunt’s stated warranty lasts one year. However, the available terms do not clarify who pays international freight for replacement parts sent during that period. Before a part is shipped, ask Sun Hunt to confirm the freight arrangement.

Once the warranty has expired, the customer is responsible for both spare-part costs and the associated shipping charges. Consumable parts and damage resulting from improper operation are excluded from warranty coverage.

How a Spare-Part Request Is Processed

When a machine fault is reported, Sun Hunt uses online video communication to assess the issue and identify the required component. The company then arranges international express shipment, typically within two working days. This dispatch timeframe does not determine who pays freight during the warranty period, so confirm that detail before shipment.

Online technical assistance is also available, including installation tutorials, maintenance advice, machine modification support and control-system optimization. For complex problems, an overseas engineer may be arranged; the customer is responsible for related travel costs, such as visa fees, air tickets, accommodation and meals, as well as daily technical service fees.

Warranty and Freight at a Glance

What to Confirm Before Shipping

The key distinction is between warranty coverage and freight payment. The terms describe a one-year warranty and its exclusions, but do not say whether Sun Hunt or the customer covers international shipping for warranty replacements. Confirm responsibility directly with the company once the fault and required part have been established.

The warranty and shipping conditions described here are not stated to vary across applications. Sun Hunt serves woodworking operations such as panel furniture and custom home furnishing, as well as wood-door and window production.

Frequently Asked Questions

Who pays international freight for parts during the warranty period?

The stated terms do not identify the paying party. Ask Sun Hunt to confirm freight responsibility before the replacement part is dispatched.

Who pays for parts and shipping after the warranty ends?

After the one-year warranty, the customer pays for the spare parts and their associated shipping.

How does Sun Hunt arrange replacement parts?

The company checks the reported fault and confirms the required component through online video communication, then arranges international express delivery within two working days.

About Foshan Sun Hunt

Foshan Sun Hunt Woodworking Machinery Co.,Ltd. develops and manufactures woodworking machinery with support from its in-house R&D and management teams. Its seven-part management system covers sourcing, production controls, warehousing, packaging, quality inspection, pre-shipment inspection and after-sales service. The company reports annual capacity of 600 medium-sized machines, with cooperation cases that include production-line projects for wood-processing and wooden-door factories. Its main markets include the Middle East, North America and Africa.

For warranty-period freight clarification or after-sales assistance, contact Vincent Guo at vincent@fsshmachine.cn.

Foshan Sun Hunt Woodworking Machinery Co.,Ltd.